FAQ
ABOUT MARC LORES
Subscribe to our newsletter. We will keep you informed of all our Pop-up events,
workshops, aperitifs, meetings, and much more! We are also very active on
Facebook (Marc Lorès) and Instagram (marclores.fashion)
NOS COLLECTIONS
Click on the size that is no longer available, you will be asked to insert your address
email. You will be the first notified once the product is back in stock.
Refer to the size guides for each product
MY ORDER
Once the order has been validated, you can no longer modify it.
If the order has not yet been prepared, it is possible to modify or cancel it.
Contact us by email.
E-mail: contact@marclores.fr
In mainland France: delivery is free from 100€ of purchase (it is
billed between €4 and €8 for a lower shopping basket).
In Europe delivery is charged €14.
For other countries, your delivery will be charged €30.
If you choose delivery to a relay point via Mondial Relay your package will take between 3 to 4
business days to arrive.
If you choose home delivery via Colissimo relay your package will take between 3 to 4
business days to arrive.
To follow the delivery of your package, we invite you to go to the section
“My orders” in your customer area. You can retrieve your tracking number there
as well as all the information relating to your order.
In mainland France: delivery is free for purchases over €100.
Non.
RETURNS, EXCHANGES & REFUNDS
Your refund will be made within 14 working days after receipt and verification of the
articles.
The refund will be made using the same means of payment that you used to pay.
your order.
You have 14 days after receipt of your order to return your order to us.
purchase against exchange or refund if it is not suitable. Return times are
elongated for the end of year celebrations to allow you to make a Marc Lorès gift
and exchange it in January if necessary.
1. Send us an email to contact@marclores.fr telling us the product you wish to return and your order number.
2. Address the package to: MARC LORES, at 13 Résidence du Moulin, 59133 Camphin enCarembault
Yes and we recommend doing so to avoid paying return costs for nothing.
CONTACT US
If you have any questions relating to our products, our stores, an order or anything else,
do not hesitate to contact us by email: contact@marclores.fr.
We are very active on social networks.
Instagram: marclores.fashion
Facebook: Marc Lorès
Linkedin : Marc Lorès
JOIN MARC LORES
If you would like to join us, do not hesitate to send your application to
contact@marclores.fr